Last updated October 06, 2024
Introduction
Skyrailz (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, including but not limited to our website (), products, and related services.By using Skyrailz, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully. 1. Information We CollectWe collect several types of information to provide and improve our services:Personal Information:Account Information: When you sign up for our services, we may collect personal details such as your name, email address, company name, billing information, and other data relevant to account creation.Communications: When you contact us via email or support channels, we collect your contact details and any relevant information you provide during these interactions.Usage Information:
We collect data on how you use our platform, including:Log Data: This includes your device’s IP address, browser type, operating system, and access times. We also collect data on how you interact with our services, including the pages you visit, features you use, and links clicked.Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to gather information about your activities on our platform. Cookies help us personalize your experience, remember your preferences, and analyze site traffic.Analytics Data:
To improve the functionality of our platform, we may collect anonymized analytics data, including but not limited to the number of prompts processed, response times, user patterns, and other performance-related data.Third-Party Integrations:
If you choose to integrate third-party services with Skyrailz, we may collect data from those services based on the permissions you have granted. This can include LLM provider data and other metrics relevant to your AI operations. 2. How We Use Your InformationSkyrailz uses your information to:Provide and Maintain Services: This includes setting up and managing accounts, processing transactions, and ensuring platform functionality.Improve Our Platform: We use collected data to troubleshoot issues, analyze performance, and refine features to better serve our users.Communicate with You: This includes responding to your inquiries, providing updates about the platform, offering customer support, and sending you important notifications about changes to our services.Analyze Usage and Performance: We use aggregate data to monitor system health, usage patterns, and other operational metrics to improve the overall performance of our platform.Security and Compliance: Your data helps us enforce our policies, prevent unauthorized access, and comply with applicable laws and regulations. 3. Data Sharing and DisclosureSkyrailz is committed to protecting your privacy and only shares personal data in the following circumstances:With Service Providers: We may share data with trusted third-party service providers who help us operate our platform, such as hosting providers, payment processors, and analytics providers. These providers have access to your data only to perform services on our behalf and are obligated to keep it confidential.Legal Requirements: We may disclose your data if required to do so by law, regulation, or legal process, or if such action is necessary to comply with legal obligations or protect the rights, safety, or integrity of Skyrailz or our users.Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. 4. Data SecuritySkyrailz uses advanced security measures to protect your personal information, including encryption, secure access protocols, and regular security audits. While we take significant steps to secure your data, no method of data transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. 5. Retention of DataWe retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will take steps to delete or anonymize it. 6. Your Data RightsYou have certain rights regarding your personal data, including:Access and Rectification: You can request access to the personal information we hold about you and ask for corrections if it’s inaccurate.Deletion: You may request the deletion of your personal information, though we may retain certain data as required by law or for legitimate business purposes.Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.Opt-out of Marketing Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those messages.To exercise any of these rights, please contact us at info@skyrailz.com. 7. Cookies and Tracking TechnologiesWe use cookies and other tracking technologies to enhance your experience, analyze usage, and personalize content. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our services. 8. International Data TransfersSkyrailz operates globally, and your information may be transferred to, stored, or processed in countries outside your location. We take steps to ensure that data transferred internationally is protected in accordance with this policy and applicable laws. 9. Children’s PrivacySkyrailz is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly. 10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. When we make changes, we will notify users by revising the date at the top of this page. We encourage you to review this policy periodically for the latest information on our privacy practices. 11. Contact UsIf you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at info@skyrailz.com.